Yes, that is possible. You can place an order by entering your details once. Your details will not be saved and you will not have a user profile. In addition, your order will not be stored in the online store.
If you have forgotten your password and/or user name, please click on the 'Forgot your login details?' link. We will send you an email with information on how to reset your password. If you have forgotten your user name, please send us an emailto ask for a new username.
It is not possible to change or correct invoice details afterwards. You can make changes to your account details during the ordering process. For dealers the invoice will be sent to the email address on your invoice. You can change the invoice address on your company account. After the invoice has been issued, you can no longer change the invoice address.
If you have a query about your payments or invoices and you cannot find the answer here or under the heading 'Payment information' in your account, then you can use the contact form to send us your query for prompt and correct handling. Please provide us the following information:
If you have received an invoice with your order without an amount, you can regard this as a packing note. The real invoice, showing the values, will be sent to you shortly by email or to the invoice address. You can find the invoice address you entered under "Order status" in your account.
If you have received an item that was damaged, defective, incomplete or the wrong item, you can opt to send the item back or to have it replaced at no charge. To make sure this is handled quickly and correctly, it is important that you contact us by filling in thecontact form.
Yes, for all the items you buy from us, the statutory warranty applies. This means that the product must be in good condition and in normal use for an appropriate function. When you receive an item which is not, we offer you an appropriate solution as soon as possible. Depending on the item, we do this by replacement, repair or refund.
In addition to the statutory warranty covers the warranty for certain items. A manufacturer's warranty is an additional guarantee given by the manufacturer or importer. The manufacturer or importer may subject themselves to this guarantee. The warranty duration depends on the manufacturer. Learn more about the warranty can be found in the documentation of the article.
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